help starts here.
Search for Answers or Submit a Question to our community of experts.
Q : Do you have a catalog?
Not just yet. Our catalog is in the works and as soon as it's ready we'll be sending it to our loyal customers seasonally. In the meantime, in order to provide our customers with most up-to-date product information, we keep our products and inventory updated on our website. Browse our full selection of beads, crystals and beading supplies on our website.
Q : I cannot find the bead I'm looking for
First, use our search box on the top of our website as your product finder. Simply type in what you are looking for and hit enter. The suggested items similar to your search will appear. Hopefully you will find what you are looking for.
If you have not found the bead or beading material you need, call our customer service number toll free at 855-423-2325 and one of our friendly representatives will assist you in finding the right beads for your project.
Q : The beads I want are out of stock. What do I do now?
If a bead or item on our website is marked out of stock, there is a "Notify Me" button next to the item. Click on "Notify Me" and enter your email address to be notified as soon as the item is back in stock. If you need additional assistance, or would like help in finding a similar bead for your project, contact our customer service department at 855-423-2325 and we will further assist you.
Preciosa Q & A
Q : Why are Preciosa Crystals Unique?
Preciosa Czech Crystal is high in the manufacturing ranks of top quality Genuine Czech Crystal. Preciosa Crystal products are notorious for their brilliance, gleam and extraordinary resistance to wear. In addition to its superior quality Preciosa remains an affordable option for unique and beautiful beads.
Q : How are Preciosa Crystals produced?
Preciosa Czech Crystal is produced of top quality crystal, using specific glass- cutting and glazing techniques and technology. The crystal is comprised of the purest raw materials including silica sand, sodium, potassium carbonate, and other materials melted at high temperatures. The advanced formula and techniques guarantee the top quality of Preciosa Czech Crystals.
Q : How Environment Friendly are Preciosa Products?
All Preciosa products are produced in accordance with the rules of environmental protection. Environmental Policy ensures safe production as well as ecological work procedures and technologies. Environmental safety standards are not compromised in the production of Preciosa products.
Q : Why do Preciosa Crystals of one color appear as different colors?
A coating applied to the surface of Preciosa Crystals is what causes the crystal effect. The crystal effect is when light is refracted in several ways throwing different colors at different angles. Coatings applied to Preciosa Crystals make them all the more dazzling and beautiful.
My Account & My Orders
Q : How do I check the status of my order and track a shipment?
Log into your account by clicking on the My Account icon on the top right of our website. Once logged in you can view all orders placed and check the status.
Q : Can I view my order history?
Yes, once logged into your account you can view previous orders and their ship date.
Q : Will you notify me once my order has shipped?
Definitely! As soon as your order is processed and shipped you will receive an email notification letting you know that your beads are on the way. You will receive your shipment tracking number so you get to know when to expect your beads to arrive.
Q : What payment methods do you accept?
We accept all major credit cards as well as paypal.
Shipping & Returns
Q : What are the shipping rates for orders?
We offer FREE SHIPPING on orders of $25 or more to any location in the USA. So if your order meets our $25 free shipping minimum, the shipping rates are on us!
Q : Do you ship internationally?
Yes we do! We ship orders internationally via UPS. For international orders, shipping rates do apply and can be reviewed prior to completing the checkout process.
Q : Do you ship to PO Boxes?
Yes. Shipping is allowed to PO Boxes in the USA.
Q : How soon can I expect to receive my order?
Generally, orders are fulfilled within 2 business days from the date ordered and shipped directly. Allow several days for delivery.
Q : What is your return policy?
Don't like it? Return it! Beadblaze.com wants you to be 100% satisfied with your purchase. If an item does not meet your expectations, return it to us for a full refund.
Q : How do I return an item I purchased?
If you'd like to return an item, email us at email@example.com and we will issue a RA#. You will then ship the item back to us and upon receipt, we will refund you to the original payment method.
Q : How should I ship a return back to you?
To ensure you receive proper reimbursement, we recommend you ship the item back to us via trackable post such as FedEx or UPS.
Q : How long does it take for refunds to be processed?
Refunds are generally processed within 2-3 days of our receipt of your return. Depending on your credit card company, it may take longer for the refund to reflect on your statement.